For Vendors
Your guide to updating job progress, uploading invoices, and receiving secure payouts.Vendor Manager
Setting Up Your Vendor Manager Account
To maintain a secure and verified environment, Vendor Manager roles are assigned based on authorized email invitations from the estates you service.
Dispatched Work Orders: How to Assign a Technician
Learn how Vendor Managers dispatch an issued work order to a technician — or invite a new one on the fly if they're not on the team yet.
How to Reassign a Technician on a Work Order
If you have already assigned a technician to a Work Order (WO) but need to swap them out, Basementgrid makes it incredibly easy to reassign the task.
Vendor Technician
How to Complete the Completion Record / Asset Verification Form
The Building Manager (BM) uses what you submit here to decide whether to accept your work or reject it.
2 Things To Do Every Job: Clock In, Then Close the Work Order
Vendor technicians must clock in when they arrive and close the work order when they leave, even if the job isn't finished. Here's why it matters and what happens after.
Setting Up Your Vendor Technician Account
To ensure all maintenance records are secure and verified, Technician accounts are created through a direct invitation from your Vendor Manager.
Additional articles
How to Log In and Log Out (Vendor Guide)
This guide shows you how to log in to Basementgrid, log out, and log back in. It takes about one minute.
How to Complete a Work Order (Vendor Guide)
A simple, step-by-step guide for vendors on how to dispatch staff, clock in, capture GPS-verified media, and complete work orders in the app.