How to Complete a Work Order (Vendor Guide)

Follow these simple steps every time you do a job so your work gets approved quickly and you get paid on time.

Step 1: Send Your Tech

• Assign Staff: Open the app and "Dispatch Technician" to the Work Order.

• Check Job: Read the job details and address.

Step 2: When You (Your Tech) Arrive

1. Clock In: Open the app, find the correct Work Order card, and tap "Clock-In".

2. Take "Before" Photo: Take clear photos of the area before you start work.

Step 3: Do the Work

• Finish the Job: Complete all tasks listed.

• Take Progress Photo: Snap photos of replaced parts or hidden work while working.

• Need Extra Work? Stop and ask the manager first before doing extra work.

Step 4: Before You Leave

1. Start Completion Process: On the same Work Order card, tap "Complete Procedure".

2. Take Photo or Video: Fill in the Completion Record or Asset Verification form. Use the app camera to snap photos or record videos to verify your work and GPS location. (Note: You must take photos/videos inside the app. Phone gallery upload is not allowed).

3. Fill Extra Forms: Complete any other attached forms if required.

4. Submit & Check Status: Tap "Submit" and make sure the Work Order status changes to In Review before you leave.

Step 5: Submit Invoice (Paid Jobs)

1. After Acceptance: Once the building manager accepts your completed job, you will be required to tap Submit Invoice to process your payment.