Welcome to the team! As a Vendor Technician, your work is the heartbeat of estate maintenance. Basementgrid is designed to make your onsite tasks as simple as possible—no complex forms or paperwork, just clear proof of the great work you do.
To ensure all maintenance records are secure and verified, Technician accounts are created through a direct invitation from your Vendor Manager.
How to Get Started
You cannot sign up as a Technician on your own. Your account must be linked to the company you work for through an authorized email invitation.
1. Wait for Your Manager’s Invite
Your Vendor Manager will add your email address to the company’s Basementgrid workspace. Once they do this, your email is authorized to access the system as a Technician.
2. Download and Sign Up
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Download: Search for "Basementgrid" on the App Store or Google Play Store and install the app on your mobile device.
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Sign Up: Create a new account using the exact same email address where your manager sent the invitation.
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Automatic Role Assignment: As soon as you log in and verify your email, the system will automatically recognize you as a Technician. You will instantly see your company’s workspace and any assigned tasks.
3. Ready for Work
Once you are logged in, you are ready to start. You will be able to:
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View your assigned work orders.
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See the specific locations and assets (like pumps or lifts) you need to service.
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Use the "Clock-in" feature to verify your presence onsite.
Why the Mobile App is Essential
Basementgrid relies on Radical Simplicity to provide estates with a "Digital Medical Record" of their maintenance history. As a technician, your primary role in the app is:
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GPS Verification: When you start a job, the app confirms your location to provide proof of presence.
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Photo Evidence: You’ll take photos of the asset before and after your work. These photos are timestamped and immutable, meaning they serve as permanent proof that the job was done correctly.
Frequently Asked Questions
I signed up, but don't see any jobs. What happened?
First, check that you used the correct email address (the one your manager invited). If the email is correct, your manager may not have assigned a specific work order to you yet.
Do I need to create a company profile?
No. Your Vendor Manager handles the company profile and payment details. Your account is focused entirely on receiving, performing, and completing work orders.
What if I work for two different companies?
If both companies use Basementgrid and invite you with the same email, you can easily switch between workspaces within the same app to see all your assigned tasks.
