Raising a Work Order
How Building Managers, and owners report issues, submit maintenance requests, and get a work orderCreating & Submitting
Creating a Work Order
Transform maintenance needs, service requests, or faults into clear, trackable assignments for your internal technicians or external vendors.
How to Submit a New Maintenance Request
Learn how to submit a maintenance request in Basementgrid — message your property's maintenance team, attach photos, and track it as a Work Order.
Managing & Assigning
Understanding Work Order Status and Sub-Status
To help you track the progress of maintenance tasks efficiently, our system categorizes work orders into five main stages, plus a final cancellation status.
Smart Labels: Automatic, Hands-Free Work Order Organization
Think of labels as customizable tags you can attach to your work orders, making them incredibly easy to sort, filter, and understand at a glance.
Filtering and Searching for Work Orders
With numerous maintenance tasks to manage, quickly finding specific work orders is essential for efficiency.
Additional articles
How to Attach a Form to a Message (Admin Guide)
Learn how Admins attach forms to a message in Basementgrid to verify Requester needs before converting it into a Work Order.