Basementgrid utilizes three distinct user roles, each with specific permissions and functionalities:

• Administrator: The Administrator has full control over the account. This role is for property managers, owners, or head administrators who oversee the entire maintenance operation. They can manage users, set up projects, view all work orders, assign tasks, and access reports.

• Collaborator: The Collaborator is for your maintenance team, vendors, or contractors. This role is for those directly involved in fixing issues. They can create and update work orders, add photos, and track the history of tasks they are assigned to.

• Requester: The Requester is for residents or tenants. This role lets them easily submit maintenance requests, add details and photos, and track the status of their own requests. They can only see and communicate about their own submissions.

These three roles work in conjunction to create a structured and efficient ecosystem for property maintenance, ensuring that communication flows smoothly, tasks are clearly assigned, and all stakeholders have appropriate levels of visibility and control.