Basementgrid utilizes three distinct user roles, each with specific permissions and functionalities:

• Administrator: The Administrator holds the highest level of access and control within a Basementgrid account. This role is typically assigned to property managers, owners, or head administrators who oversee the entire maintenance operation. Administrators have comprehensive permissions, including the ability to manage users (add, edit, remove), define project settings, view all issues, assign tasks, track financials, and access reports. They are responsible for the overall setup, configuration, and strategic oversight of the Basementgrid platform for their organization.

• Collaborator: Collaborators are key team members directly involved in executing maintenance tasks and resolving issues. This role might include in-house maintenance staff, external vendors, or even specific contractors assigned to certain properties or types of work. Collaborators can create and update issues, add comments, upload photos, change status, and view the history of work orders they are involved in. Their primary focus is on active participation in the maintenance workflow, ensuring tasks are completed efficiently and transparently.

• Requester: The Requester role is typically assigned to tenants or residents of a property. This role is designed to empower them to easily submit maintenance requests or "issues" directly through the Basementgrid platform. Requesters can provide detailed descriptions, attach photos, and track the status of their submitted requests. Their access is generally limited to viewing their own requests and communicating within the threads of those specific issues, promoting clear communication between residents and the maintenance team without granting broader administrative or collaborative permissions.

These three roles work in conjunction to create a structured and efficient ecosystem for property maintenance, ensuring that communication flows smoothly, tasks are clearly assigned, and all stakeholders have appropriate levels of visibility and control.