Last Updated: July 14, 2025

Your privacy is paramount to Basementgrid. This Privacy Policy ("Policy") explains how Basementgrid ("we," "us," or "our") collects, uses, discloses, and protects your personal data when you use the Basementgrid application, website, and related services (collectively, the "Service").

We are committed to complying with the Personal Data Protection Act 2012 of Singapore (PDPA) and other applicable privacy laws.

Please read this Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our Service.

1. Who We Are

Basementgrid is the data controller responsible for the personal data collected and processed under this Policy. Contact Email for Privacy Matters: legal@basementgrid.com

2. Information We Collect

We collect various types of information to provide and improve our Service to you.

2.1. Information You Provide Directly to Us:

• Account Information: When you register for an Account, we collect your email address. This is essential for creating and managing your account, providing service-related communications, and for marketing purposes (as detailed below).

• Subscription/Billing Information: If you subscribe to a paid Workspace plan, we collect billing details. Please note that we do not directly store your full credit card numbers or sensitive payment information. This data is securely processed and stored by our third-party payment processor. We may retain records of your subscription plan, payment dates, and billing address for accounting and service management.

• Communications with Us: When you contact Basementgrid support or send us messages, we collect the content of your communications and your contact information to respond to your inquiries and improve our support services.

2.2. Information We Collect Automatically Through Your Use of the Service:

• Usage Data: We collect information about how you access and use the Service, such as the features you use, the time and duration of your activities, and your interactions with the Service. This helps us understand user behavior and improve the app.

• Device and Technical Information: We may collect information about the device you use to access the Service, including IP address, device type, operating system, unique device identifiers, and mobile network information.

• Log Data: Our servers automatically record information that your browser or device sends whenever you use our Service. This may include IP address, browser type, referring/exit pages, and timestamps.

2.3. Information Managed by Workspace Administrators (Not Accessible by Basementgrid):

Crucially, Basementgrid operates as a platform where Workspace Administrators manage their own data and users. We want to be transparent about what data we do not collect or access directly:

• Tenant/User Contact Information: We do not collect or have access to mobile numbers or physical addresses of tenants or other users invited to a Workspace by a Workspace Administrator. This information is collected and managed solely by the Workspace Administrator within their Workspace.

• Property-Specific Information: We do not access or store sensitive property-specific details such as unit numbers, access card details, or vehicle information. This data is collected, stored, and managed by the Workspace Administrator within their Workspace.

• Content of Work Orders, Messages, and Booking Information: While this data resides on our servers as part of the Service provision, it is private to your Workspace and is only accessible to users within that specific Workspace, subject to their roles and permissions set by the Workspace Administrator. We do not access, review, or sell the content of your Work Orders, messages, or booking details.

Responsibility of Workspace Administrators: Workspace Administrators are responsible for ensuring their collection, use, and disclosure of personal data (such as mobile numbers, addresses, unit details, etc.) within their Workspace complies with applicable privacy laws, including PDPA. Basementgrid is a processor of this data on behalf of the Workspace Administrator.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: To operate, maintain, and provide all features and functionalities of the Basementgrid app, including Work Orders, Messages, Booking Module, and Forms.

• To Manage Your Account: To register you as a user, manage your Workspace, process your subscriptions, and facilitate your access to the Service.

• For Communication:

  • Service-Related Communications: To send you essential notifications, updates, and administrative messages related to your account and the Service (e.g., password resets, billing notifications, service changes).

  • Marketing Communications: We use your email address to send you news, announcements, and updates about new features or improvements to the Basementgrid app. You can opt-out of these marketing communications at any time by following the unsubscribe link in the emails or by adjusting your Account settings.

• For Analytics and Improvement: To analyze usage trends, monitor the effectiveness of our Service, troubleshoot technical issues, and enhance the overall user experience and performance of the app.

• To Ensure Security: To detect, prevent, and address fraud, security breaches, or other malicious activities, and to protect the rights, property, or safety of Basementgrid, our users, or others.

• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, including those related to payment processing and data protection.

4. How We Share Your Information

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Within Your Workspace: Work Orders, messages, and booking information are shared only with other users within the same Workspace, based on the roles and permissions set by the Workspace Administrator. This ensures the privacy and control of your operational data within your designated environment.

• With Third-Party Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, such as:

  • Payment Processors: To facilitate subscription payments and the Payment Facilitation Service for Forms and deposits (e.g., Stripe, PayPal). These processors handle your sensitive payment information directly and are bound by their own privacy policies and security standards.

  • Hosting Providers: To host our servers and data.

  • Analytics Providers: To help us understand and analyze how our Service is used.

  • Email Service Providers: To send service-related and marketing communications. These third parties are authorized to use your personal data only as necessary to provide these services to us and are contractually obligated to protect your data.

• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation; (b) protect and defend the rights or property of Basementgrid; (c) act in urgent circumstances to protect the personal safety of users of the Service or the public; or (d) protect against legal liability.

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal data for as long as your Account is active or as needed to provide you with the Service. We will also retain and use your personal data to the extent necessary to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights (PDPA)

Under the PDPA, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to your personal data that we hold.

• Right to Correction: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.

• Right to Withdraw Consent: You have the right to withdraw your consent for the collection, use, and disclosure of your personal data at any time. Please note that withdrawing consent may affect your ability to use certain features or the entire Service. For marketing communications, you can easily opt-out via the unsubscribe link in the emails.

• Right to Erasure (Limited): You may have the right to request the deletion of your personal data, subject to our legal obligations to retain certain data.

To exercise any of these rights, please contact us at legal@basementgrid.com. We will respond to your request in accordance with the PDPA.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of Singapore where the data protection laws may differ from those of Singapore. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the PDPA, including implementing appropriate safeguards such as standard contractual clauses where applicable.

9. Third-Party Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our Service is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Policy. We will also notify you via email and/or a prominent notice on our Service, prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us:

Email: legal@basementgrid.com